Refund policy

Return & Refund Policy

All Sales Are Final Due to the nature of our products, we do not accept returns or exchanges. Please review your order carefully before completing your purchase.

Damages and Issues Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at ariellas.secret.garden@gmail.com with your order number and photo evidence of the damage. We will evaluate the issue right away and arrange a replacement or solution.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if merchandise is shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt for any reason, in accordance with local consumer protection laws. Returned items must be unused, in their original packaging, and accompanied by proof of purchase. Contact us at ariellas.secret.garden@gmail.com to initiate an EU return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ariellas.secret.garden@gmail.com.